Answering Machines are a MUST!Your Message can Indicate:- The name of your business
- That you are busy with the children
- When you will return their call
- Request information you need (I.e. day and evening phone numbers, best time to reach them)
Returning Calls- The returning call is often the parents first contact with you, remember first impressions last. Be courteous, excellent phone manners are an asset.
- To avoid stress or disruption, set up a convenient time to return phone calls. It should be during a time that you will not be interrupted by children or family, perhaps during nap time or in the evening after dinner. Arrange a future time, if necessary, for longer conversations.
- Even if you are full and can not meet the family’s needs, it is always good business to return their call.
- Remember to keep your referral file at DNCCC updated. If you are full and still receiving calls, you may need to update your file. Call DNCCC.
Your Tone of Voice- Smile! Your voice will sound more pleasant. Parents are looking for happy, positive providers who love children. If you sound tired, depressed or irritated, chanced are the parent will move on down the referral list.
Setting Appointments- Have interested new parents visit with their child during play times. Have parents return alone at a mutually convenient time to discuss policies and contracts. It is always nice to inform your current families in advance when you will be having visitors.
Brochures and Business Cards- Have brochures and business cards close by the phone to remind you of your programs highlights. Offer to send them a flyer or brochure in the mail.
Article courtesy of CHILD CARE LINK News
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